Tenant Advisors find out how easy it is to find out how to contact a landlord in an emergency
Work by our Tenant Advisors found that most landlords make it easy to contact them in an emergency. Read a short summary of the findings.
Social landlords progress towards meeting minimum site standards for Gypsy/Travellers
We examined social landlords' progress towards the Scottish Government’s minimum site standards. Read our summary findings.
Homelessness information on council websites: a review
Work by our Tenant Advisors found that most councils make it easy it easy to find information about homelessness services on council websites. Read the findings.
Housing people who are homeless in Glasgow
We review how effectively Glasgow City Council and registered social landlords (RSLs) work to secure homes for people who are homeless. Read our findings.
Meeting the Scottish Social Housing Standards at Gypsy/Travellers sites in Scotland
We report on the importance of social landlords meeting the standards and outcomes of the Scottish Social Housing Charter for Gypsy/Travellers in Scotland. Read our report.
Repairs Services in Scotland
We look at how landlords are carrying out repairs and assesses that performance against the standards and outcomes of the Scottish Social Housing Charter. Read our report on the findings.
Gas and tenant safety in social housing in Scotland
We examine how how social landlords are meeting their annual gas safety duties for tenants across Scotland who use gas in their homes. Read our report on the findings.
Review of factoring services in Scotland
A summary of the findings of our national survey of almost 200 social landlords on how they deliver factoring services.
Self-assessing against the Regulatory Standards
We looked at how how RSLs self-assess against Regulatory Standards. We found that self-assessing against Regulatory Standards of governance and financial management helps landlords improve their governance.
Development of affordable housing
We highlight positive practice for landlords developing new homes.
Complaints handling by Scottish Social Landlords
We examine how Scottish social landlords deliver apply the standards in the Scottish Social Housing Charter and the Scottish Public Services Ombudsman's Model Complaints Handling Policy.
Use of equalities information by Scottish social landlords
We explore how social landlords gather, assess, and report on equalities.
Factoring services in Scotland
We look at how social landlords provide and charge for factoring services and how they are applying the standards and outcomes of the Scottish Government’s Scottish Social Housing Charter.
How social landlords consult tenants about rent increases
We examine how social landlords consult tenants about increases in the rent they pay.
Openness and Accessibility in Scottish Social Housing
We look at the openness and accessibility of social housing in Scotland.
Gypsy/Travellers in Scotland
We look at how social landlords in Scotland manage and maintain sites for Gypsy/Travellers.
Housing Options in Scotland
We explore how local authorities deliver Housing Options and it's effectiveness in preventing and alleviating homelessness.