Cairn Housing Association Ltd

Correspondence address

Bellevue House
22 Hopetoun Street
Edinburgh
EH7 4GH

Email address

enquiries@cairnha.com

Phone number

0800 990 3405

Website

www.cairnha.com

Assurance statement 2019/2020

Each year landlords tell us how they are meeting regulatory requirements

PDF 336KB

Asset 1

Engagement plan from 05/09/2019 to 29/03/2020

Engagement plans describe our work with each social landlord

PDF 328KB

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Homes and rents

At 31 March 2019 this landlord owned 3,289 homes.

The total rent due to this landlord for the year was £14,562,111.

The landlord increased its weekly rent on average by 3.3% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 420 £87.14 £70.22 24.1%
2 apartment 937 £88.78 £76.10 16.7%
3 apartment 1,091 £85.54 £77.70 10.1%
4 apartment 769 £94.97 £84.43 12.5%
5 apartment 72 £107.07 £93.49 14.5%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

84.0% said they were satisfied with the overall service it provided, compared to the Scottish average of 90.1%.

Keeping tenants informed

84.2% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 91.6%.

Opportunities to participate

73.7% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 86.5%.

Quality and maintenance of homes

Scottish Housing Quality Standard

94.1% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 93.7%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 1.4 hours, compared to the Scottish average of 3.7 hours.

Non-emergency repairs

The average time this landlord took to complete emergency repairs was 5.1 days, compared to the Scottish average of 6.6 days.

Reactive repairs 'right first time'

This landlord completed 89.0% of reactive repairs 'right first time' compared to the Scottish average of 92.5%.

Repair or maintenance satisfaction

84.1% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 91.7%.

Neighbourhoods

Anti-socal behaviour

For every 100 of this landlord's homes, 7.5 cases of anti-social behaviour were reported in the last year.

Cases resolved

89.5% of these cases were resolved, compared to the Scottish figure of 87.9%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 98.3% of the total rent it was due in the year, compared to the Scottish average of 99.1%.

Rent not collected: empty homes

It did not collect 2.0% of rent due because homes were empty, compared to the Scottish average of 0.9%.

Re-let homes

It took an average of 44.9 days to re-let homes, compared to the Scottish average of 31.9 days.

Landlord details

RSL Registration Number
218
Landlord Name
Cairn Housing Association Ltd
Senior Officer
Mr Jason MacGilp
Date Registered
1 Aug 1990
FCA / Company Number
2335RS
Scottish Charity Number
SC016647
Landlord type
Mainstream
Constitution Type
I&P - Charitable - General
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£16.05 million
Debt per unit
£14,096
Total staff employed by the RSL
131.00 (FTE)
Residential properties factored
664
Units partly owned
0
Registered address
Cairn Housing Association, Bellevue House, 22 Hopetoun Street, EH7 4GH
Correspondence address
Bellevue House, 22 Hopetoun Street, Edinburgh, EH7 4GH

Housing stock

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Aberdeenshire 37 0 0
Angus 97 0 0
Argyll and Bute 34 0 0
City of Edinburgh 144 11 46
Clackmannanshire 5 0 0
Dumfries and Galloway 29 0 0
Dundee City 42 2 2
East Dunbartonshire 16 2 18
Falkirk 55 0 0
Fife 176 1 6
Glasgow City 49 1 16
Highland 1,573 6 31
Moray 13 0 0
North Lanarkshire 326 1 12
Perth and Kinross 125 0 0
Renfrewshire 38 0 0
Scottish Borders 111 0 0
South Lanarkshire 287 6 6
Stirling 45 0 0
West Dunbartonshire 17 0 0
West Lothian 60 0 0
East Ayrshire 0 1 19
East Lothian 0 1 12
Na h-Eileanan Siar 0 1 4
Total 3,279 33 172
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 2,188 19 140
Sheltered 275 4 11
Very Sheltered 1 8 19
Sheltered Wheelchair 0 0 0
Amenity Housing 815 2 2
Community Alarm 0 0 0
Wheelchair 0 0 0
Ambulant Disabled 0 0 0
Other Specially Adapted 0 0 0
Total 3,279 33 172

Engagement Plan

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Regulation Plans

Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.

Annual Return On The Charter

Read all the information this landlord sent us about its performance against the Scottish Social Housing Charter.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

Find out more about how this landlord is governed and run.