Cairn Housing Association Ltd

Cairn Housing Association Ltd an umbrella company to subsidiary landlords

Correspondence address

Bellevue House
22 Hopetoun Street
Edinburgh
EH7 4GH

Email address

enquiries@cairnha.com

Phone number

0800 990 3405

Website

https://www.cairnha.com

Assurance statement 2023/2024

Each year landlords tell us how they are meeting regulatory requirements

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Engagement plan from 1 April 2024 to 31 March 2025

Engagement plans describe our work with each social landlord

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Subsidiaries

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Homes and rents

At 31 March 2023 this landlord owned 3,429 homes.

The total rent due to this landlord for the year was £19,315,160.

The landlord increased its weekly rent on average by 7.0% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 396 £94.26 £78.26 20.4%
2 apartment 973 £93.75 £83.46 12.3%
3 apartment 1,162 £94.23 £86.28 9.2%
4 apartment 817 £110.60 £93.96 17.7%
5 apartment 81 £124.13 £103.72 19.7%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

83.5% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.7%.

Keeping tenants informed

82.0% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 89.7%.

Opportunities to participate

89.5% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 85.9%.

Quality and maintenance of homes

Scottish Housing Quality Standard

62.1% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 79.0%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 2.4 hours, compared to the Scottish average of 4.2 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 8.3 days, compared to the Scottish average of 8.7 days.

Reactive repairs 'right first time'

This landlord completed 91.8% of reactive repairs 'right first time' compared to the Scottish average of 87.8%.

Repair or maintenance satisfaction

82.5% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 88.0%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

90.9% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.2%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 104.0% of the total rent it was due in the year, compared to the Scottish average of 99.0%.

Rent not collected: empty homes

It did not collect 2.2% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 81.3 days to re-let homes, compared to the Scottish average of 55.6 days.

Landlord details

RSL Registration Number
218
Landlord Name
Cairn Housing Association Ltd
Senior Officer
Mrs Audrey Simpson
Date Registered
8 Jan 1990
FCA / Company Number
2335RS
Scottish Charity Number
SC016647
Landlord type
Mainstream
Constitution Type
Registered Society - Charitable - General
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£18.80 million
Debt per unit
£27,334
Total staff employed by the RSL
156.15 (FTE)
Units partly owned
33
Registered address
Cairn Housing Association, Bellevue House, 22 Hopetoun Street, EH7 4GH
Correspondence address
Bellevue House, 22 Hopetoun Street, Edinburgh, EH7 4GH

Housing stock

Housing stock (as at 31 March 2023)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Angus 97 0 0
Aberdeenshire 37 0 0
City of Edinburgh 144 11 46
Dundee City 42 2 2
Argyll and Bute 34 0 0
Dumfries and Galloway 29 0 0
Clackmannanshire 5 0 0
East Ayrshire 0 1 19
East Lothian 0 1 12
East Dunbartonshire 16 2 18
Fife 176 1 6
Glasgow City 63 1 16
Highland 1,659 4 29
Perth and Kinross 125 0 0
North Lanarkshire 326 1 12
Moray 57 0 0
West Dunbartonshire 17 0 0
Stirling 45 0 0
South Lanarkshire 287 7 7
Scottish Borders 111 0 0
Renfrewshire 38 0 0
Na h-Eileanan Siar 0 1 4
West Lothian 60 0 0
Falkirk 95 0 0
Total 3,463 32 171
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 2,349 19 140
Sheltered 279 3 10
Very Sheltered 0 8 19
Sheltered Wheelchair 0 0 0
Amenity Housing 833 2 2
Community Alarm 0 0 0
Wheelchair 2 0 0
Ambulant Disabled 0 0 0
Other Specially Adapted 0 0 0
Total 3,463 32 171

Engagement Plan

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Regulation Plans

Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.

Assurance Statement

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Accounts

Read this landlord's audited financial statements.

Rules

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