Viewpoint Housing Association Ltd

Correspondence address

4 South Oswald Road
Edinburgh
EH9 2HG

Email address

admin@viewpoint.org.uk

Phone number

0131 668 4247

Website

https://www.viewpoint.org.uk

Assurance statement 2023/2024

Each year landlords tell us how they are meeting regulatory requirements

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Engagement plan from 1 April 2024 to 31 March 2025

Engagement plans describe our work with each social landlord

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Homes and rents

At 31 March 2023 this landlord owned 1,311 homes.

The total rent due to this landlord for the year was £7,535,838.

The landlord increased its weekly rent on average by 7.0% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 81 £102.28 £78.26 30.7%
2 apartment 967 £119.76 £83.46 43.5%
3 apartment 245 £120.83 £86.28 40.0%
4 apartment 18 £142.80 £93.96 52.0%
5 apartment - - £103.72 N/A

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

78.6% said they were satisfied with the overall service it provided, compared to the Scottish average of 86.7%.

Keeping tenants informed

80.2% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 89.7%.

Opportunities to participate

66.4% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 85.9%.

Quality and maintenance of homes

Scottish Housing Quality Standard

94.3% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 79.0%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 1.8 hours, compared to the Scottish average of 4.2 hours.

Non-emergency repairs

The average time this landlord took to complete non-emergency repairs was 3.0 days, compared to the Scottish average of 8.7 days.

Reactive repairs 'right first time'

This landlord completed 93.8% of reactive repairs 'right first time' compared to the Scottish average of 87.8%.

Repair or maintenance satisfaction

86.0% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 88.0%.

Neighbourhoods

Percentage of anti-social behaviour cases resolved

92.3% of anti-social behaviour cases relating to this landlord were resolved, compared to the national average of 94.2%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 99.5% of the total rent it was due in the year, compared to the Scottish average of 99.0%.

Rent not collected: empty homes

It did not collect 3.9% of rent due because homes were empty, compared to the Scottish average of 1.4%.

Re-let homes

It took an average of 141.6 days to re-let homes, compared to the Scottish average of 55.6 days.

Landlord details

RSL Registration Number
199
Landlord Name
Viewpoint Housing Association Ltd
Senior Officer
Mrs Jean Gray
Date Registered
8 Dec 1975
FCA / Company Number
1228RS
Scottish Charity Number
SC005619
Landlord type
Mainstream
Constitution Type
Registered Society - Charitable - General
Clients
Supported
Settlement
Urban
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£18.82 million
Debt per unit
£4,932
Total staff employed by the RSL
216.70 (FTE)
Units partly owned
23
Registered address
4 South Oswald Road, Edinburgh, EH9 2HG
Correspondence address
4 South Oswald Road, Edinburgh, EH9 2HG

Housing stock

Housing stock (as at 31 March 2023)

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Midlothian 34 0 0
East Lothian 26 0 0
City of Edinburgh 1,114 3 0
Fife 138 1 0
Total 1,312 4 0
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 245 1 0
Sheltered 792 0 0
Very Sheltered 20 0 0
Sheltered Wheelchair 0 0 0
Amenity Housing 0 0 0
Community Alarm 255 0 0
Wheelchair 0 0 0
Ambulant Disabled 0 0 0
Other Specially Adapted 0 3 0
Total 1,312 4 0

Engagement Plan

Find out why we're engaging with this landlord, what it needs to do, and what information it needs to send to us.

Regulation Plans

Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

Find out more about how this landlord is governed and run.