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Homes and rents

At 31 March 2019 this landlord owned 4,021 homes.

The total rent due to this landlord for the year was £17,876,989.

The landlord increased its weekly rent on average by 2.4% from the previous year.

Average weekly rents

Size of home Number of homes owned This landlord Scottish average Difference from Scottish average
1 apartment 29 £86.86 £70.22 23.7%
2 apartment 1,566 £86.21 £76.11 13.3%
3 apartment 1,676 £80.82 £77.70 4.0%
4 apartment 618 £89.98 £84.43 6.6%
5 apartment 132 £97.79 £93.50 4.6%

Tenant satisfaction

Of the tenants who responded to this landlord's most recent satisfaction survey:

Overall service

88.0% said they were satisfied with the overall service it provided, compared to the Scottish average of 90.1%.

Keeping tenants informed

90.1% felt that this landlord was good at keeping them informed about its services and outcomes compared to the Scottish average of 91.6%.

Opportunities to participate

83.7% of tenants were satisfied with the opportunities to participate in this landlord's decision making, compared to the Scottish average of 86.5%.

Quality and maintenance of homes

Scottish Housing Quality Standard

96.4% of this landlord's homes met the Scottish Housing Quality Standard compared to the Scottish average of 94.1%.

Emergency repairs

The average time this landlord took to complete emergency repairs was 4.2 hours, compared to the Scottish average of 3.7 hours.

Non-emergency repairs

The average time this landlord took to complete emergency repairs was 5.3 days, compared to the Scottish average of 6.6 days.

Reactive repairs 'right first time'

This landlord completed 86.3% of reactive repairs 'right first time' compared to the Scottish average of 92.5%.

Repair or maintenance satisfaction

87.8% of tenants who had repairs or maintenance carried out were satisfied with the service they received, compared to the Scottish average of 91.6%.

Neighbourhoods

Anti-socal behaviour

For every 100 of this landlord's homes, 9.3 cases of anti-social behaviour were reported in the last year.

Cases resolved

97.6% of these cases were resolved, compared to the Scottish figure of 87.9%.

Value for money

Total rent collected

The amount of money this landlord collected for current and past rent was equal to 100.4% of the total rent it was due in the year, compared to the Scottish average of 99.1%.

Rent not collected: empty homes

It did not collect 0.4% of rent due because homes were empty, compared to the Scottish average of 0.9%.

Re-let homes

It took an average of 17.7 days to re-let homes, compared to the Scottish average of 31.9 days.

Landlord details

RSL Registration Number
224
Landlord Name
Caledonia Housing Association Ltd
Senior Officer
Ms Julie Cosgrove
FCA / Company Number
2343RS
Scottish Charity Number
SC013988
Landlord type
Mainstream
Constitution Type
I&P - Charitable - General
Clients
General
Settlement
Urban
Asset Owning
Yes
National Operator
No
Statutory Intervention
No
Systemic Importance
No
Annual Turnover
£24.44 million
Debt per unit
£17,381
Total staff employed by the RSL
163.10 (FTE)
Residential properties factored
1,101
Units partly owned
381
Registered address
5 South St. Johns Place, Perth, PH1 5SU
Correspondence address
5 South St. Johns Place, Perth, PH1 5SU

Housing stock

Local authority area Self-contained units Non self-contained units Non self-contained bed spaces
Angus 402 1 2
Dundee City 627 3 19
East Dunbartonshire 285 0 0
Fife 141 1 11
Highland 102 0 0
North Lanarkshire 47 0 0
Perth and Kinross 2,320 12 51
West Dunbartonshire 78 0 0
Total 4,002 17 83
Type of provision Self-contained units Non self-contained units Non self-contained bed spaces
General 2,635 13 53
Sheltered 625 0 0
Very Sheltered 34 3 28
Sheltered Wheelchair 0 0 0
Amenity Housing 269 1 2
Community Alarm 0 0 0
Wheelchair 40 0 0
Ambulant Disabled 399 0 0
Other Specially Adapted 0 0 0
Total 4,002 17 83

Regulation Plans

Find out about our past engagement with this landlord. We now publish information about our engagement with registered social landlords and local authorities in our Engagement Plans.

Annual Return On The Charter

Read all the information this landlord sent us about its performance against the Scottish Social Housing Charter.

Assurance Statement

Read this landlords annual statement about whether it meets the Regulatory Standards.

Accounts

Read this landlord's audited financial statements.

Rules

Find out more about how this landlord is governed and run.