Your feedback

How to give us your feedback or make a complaint.


22 December 2020

We welcome your comments, feedback and complaints as these help us improve how we work. We are committed to resolving your complaint as soon as we can.  

We want to resolve dissatisfaction at the earliest opportunity and where a problem occurs we want to prevent it from happening again. 

How we handle complaints   

Our complaints handling procedure gives more information about how to make a complaint and how we will respond.

Read our complaints handling procedure>

How to give us your feedback or make a complaint  

If you would like to comment, complain or make a suggestion please get in touch or use our feedback and complaints form. 

Feedback and complaints form>

If you wish to complain about one of our Board members, please contact the Ethical Standards Commissioner, using the contact details below.

Ethical Standards Commissioner

Thistle House 

91 Haymarket Terrace 


EH12 5HE


0300 011 0550 


Read our Board’s code of conduct>

Read our organisation learning from complaints about us for a summary of complaints we received, what we did and what we learned.

How to complain about a landlord

Find out how to complain about a landlord